SHIPPING & RETURNS
Shipping Policy
Once your order has been sent, you will receive a tracking number by email.
If you haven’t received a tracking number within 3 business days, please contact us via email.
All packages will be processed and delivered Monday to Friday.
Deliveries may be subject to delays by factors such as border clearance, regional holidays, weather conditions, problems with the shipping carrier, or incorrect address information.
If you do not receive your package by the specified time, please contact us by email.
For any other questions you, please contact us at: PROMOARTIS3@GMAIL.COM
Return & Exchange Policy
If you have a problem with your order, please contact us within 14 days of delivery.
In order to help us help you, please have your order style number, and the colour and quantity details handy. All returns must be approved, so please contact us via the above email so we can give you a return authorization number (RA #).
Damaged or Flawed Items
Don't forget, pictures of damaged items are always required, as well as indicating on the apparel with tape where flaws occur in the product. This helps us ensure that only the best products are available in the future. Please keep in mind that each item is checked for flaws before the order leaves our warehouse. We cannot be held responsible for shipping damage by our courier services.
Exchange
To exchange a product, you'll need to first contact us in order to obtain a return authorization code. Items are returned at your cost. Once we receive the returned item, a customer service representative will issue you a coupon code for the exchanged item. You will be responsible for shipping the exchange to your location. Exchanges are not subject to restocking charges.
Please Note
We cannot take returns on washed, printed, or altered items. Be sure to let us know about missing items, damages or other issues within 72 hours.
If you do not like the item purchased, let us know and we will guide you through the return process. Returns are subject to a 20% or $25 restocking charge (whichever is greater). If your order was not processed properly, Promoartis will cover the cost of the original freight and send you a return shipping label at our cost and no restocking charge will be issued.
Refunds
Promoartis does not retain any personal client information once the refund is processed. Returns are all quality checked and restocked before the refund is issued. The refund process may take up to 21 business days.